Your questions, our answers
Purchases & payments
How does bank transfer payment work?
Once bank transfer is selected as the payment method, our bank details will be provided to you. The item will be shipped upon receipt of funds.
May I try on a piece before buying it?
Yes, a private appointment in Paris can be arranged to try on a piece before making a decision. Contact us to arrange a time.
Do you offer payment in installments?
We do not offer an automated split payment solution. However, payment in multiple bank transfers can be arranged with you, according to mutually agreed upon terms. The item will be shipped to you upon receipt of the full payment.
Do you take watches or jewelry on consignment?
We consider proposals for exceptional item consignments on a case-by-case basis. Contact us with photos and references for an initial assessment.
Availability & Search
What if the watch or jewelry I want is no longer available?
Since each piece is unique, it unfortunately cannot be put back on sale once sold. However, an alert system is integrated into each product page: enter your e-mail address in the block provided for this purpose, and you will be notified if a similar piece is added to our selection.
I want a particular model, can you find it for me?
Depending on the piece you are looking for, we may adjust our search based on our clients' wishes. Contact us to tell us more.
Delivery & Collection
Do you ship worldwide?
We ship to most countries. Some destinations may not be served, depending on the restrictions in force with our carriers. We will inform you at the time of your order if this is the case.
How long does it take to receive my order?
Allow 5 to 6 business days. For express delivery or a specific delivery date, please contact us beforehand: we will do our best to accommodate.
Can I track my package?
A tracking number will be provided to you as soon as your order ships.
Is my item protected during shipping?
Each shipment is insured up to the value of the item. Delivery also requires a signature to ensure that the item is handed over to you personally.
Do you offer gift wrapping?
Each piece comes in its original case, when available, or in a complimentary standard case otherwise.
Returns & warranty
How exactly does a return work?
Contact us within the legal 14-day period, explaining the reasons for your return: we will then work together to find the best solution. If a return remains the best option, we will arrange its shipment, either via a prepaid label or home collection.
Who pays for return shipping?
Return shipping is at our expense.
What exactly does the 1-year warranty cover?
The one-year warranty covers the proper functioning of the movement, meaning the timepiece's ability to keep accurate time. In the event of a covered malfunction, service is free of charge.
What happens if my watch battery needs to be changed after purchase?
Battery replacement is covered if you are still under warranty. Contact us to find out more about the terms and conditions in your location.
What happens if my watch has a problem and the warranty has expired?
Even after the warranty period, we remain at your disposal for any revisions or repairs, upon quotation.
Trust & brand
What differentiates Françoise Paris from a general vintage watch dealer?
Françoise Paris offers a shopping experience designed for women: for those who know nothing about watchmaking and want guidance in their choice, as well as for those who are still hesitant to take the plunge into luxury second-hand goods. This support is concrete: personalized advice, authentication, a one-year warranty, and a right of return.
Where do your pieces come from?
Our pieces are selected at international auctions, from a network of specialized sourcing agents, or through deposits and private sales.